Data & Cookies Policy

How Circularia protects your information and ensures a transparent browsing experience.

1. Introduction

At Circularia, we value transparency, trust, and responsible digital practices.
This Data & Cookies Policy explains what information we collect, how we use it, and how you can control your privacy settings when using our B2B platform dedicated to reusing and revalorizing professional surplus goods.

By continuing to browse or use our services, you agree to the rules described below.

2. Data We Collect

Circularia collects only the information necessary for operating a secure and efficient B2B marketplace.

2.1. Information You Provide Directly

When creating an account, contacting us, or completing a purchase, we collect:

  • Full name

  • Professional email address

  • Company name

  • Professional role / function

  • Phone number

  • Billing and/or business address

  • Order history and transaction details

This data is essential to verify professional identities, process orders, and deliver goods reliably.

2.2. Information Automatically Collected

When you browse Circularia, we automatically collect:

  • Device type

  • Browser type and version

  • IP address

  • Pages viewed and navigation paths

  • Session duration

  • Approximate location (city/region)

These technical details help us maintain platform performance and ensure security (e.g., detecting suspicious logins).

2.3. Payment Information

Payments on Circularia are processed through PCI-DSS–certified providers.
We do not store your full card details.
Only minimal technical information is retained for 1 year, as required for audit and legal obligations (French Commercial Code).

3. Purpose of Data Collection

We collect and process data for the following reasons:

3.1. Platform Functionality

  • Creating and managing user accounts

  • Authenticating business users

  • Processing orders, bids, and payments

  • Delivering purchases and providing customer support

3.2. Improving the Platform

  • Understanding how professionals use Circularia

  • Improving navigation and user experience

  • Fixing bugs and optimizing performance

3.3. Legal Compliance

  • Proof of transactions (retained 1 year)

  • Fraud prevention

  • Tax and accounting obligations

3.4. Communication

  • Sending order confirmations

  • Providing updates about lots, stock, or logistics

  • Sharing important platform notifications

Circularia never sells your data.
We only use it to operate our service, ensure safety, and improve the experience of our business users.

4. Cookies Policy

Cookies help Circularia function smoothly and offer a better browsing experience.
You can accept or refuse cookies at any time through the banner displayed when entering the site.

4.1. Types of Cookies Used

1. Functional Cookies 

Used for:

  • Saving user preferences

  • Remembering language or display settings

  • Enhancing comfort while browsing

2. Marketing Cookies 

Used only if accepted.
They help us show relevant content and measure engagement.

Circularia does not host third-party ads, but these cookies help improve professional communication (e.g., newsletter performance).

5. Data Storage & Security

All data is stored within France or the European Union, on secure servers that comply with GDPR requirements.

Security measures include:

  • Encrypted data transfers (HTTPS / TLS)

  • Restricted access for authorized staff only

  • Secure backups

  • PCI-DSS compliance for payments

  • Monitoring tools to detect unusual activity

We take every reasonable technical and organizational measure to protect your information.

6. Data Retention Period

Circularia keeps your data for the minimum time necessary, including:

  • Account data: kept until deletion request

  • Order & transaction data: kept 1 year (legal obligation – Article L123-22 of the French Commercial Code)

  • Cookies: between a session and 13 months

  • Customer support messages: maximum 1 year

You may request deletion at any time, unless data must legally be kept.

7. Your Rights (GDPR)

As a professional user, you have full control over your personal data.

You may request at any time:

  • Access to your data

  • Correction of inaccurate data

  • Deletion (“right to be forgotten”)

  • Portability

  • Restriction or objection to processing

  • Withdrawal of cookie consent

To exercise your rights, simply contact us through the “Privacy” section of your account or via our support email.

Circularia will respond within 30 days, as required by GDPR.

8. Contact & Legal Jurisdiction

For any question regarding your data or cookies:

📩 circularia@gmail.com
🏛️ Legal jurisdiction: Tribunal de Lille, France

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