Éloïse - Product & Client Experience at Circularia
Product & Client Experience at Circularia – Éloïse’s Role
At the heart of the Product & Client Experience at Circularia, Éloïse ensures that every business using our platform enjoys a smooth, reliable and human-centered journey. Her mission is to design experiences that simplify B2B reuse, help companies save time, and make every interaction, from product listing to delivery—clear and effortless. This focus on constant improvement is what helps Circularia remain a trusted partner for hundreds of businesses.
Éloïse’s Background and Mission
Éloïse comes from a strong background in UX design and customer success for SaaS platforms. These experiences allow her to understand professional buyers and sellers deeply, and to strengthen the Product & Client Experience at Circularia with practical, user-first decisions. She also maintains direct communication with users to align product improvements with real business needs.
For more information about our sustainability goals, you can explore the external benchmark from the European Commission on Circular Economy
Core Responsibilities in the Client Portal
Designing clear user journeys for sellers and buyers
Improving the Client Portal UX, onboarding flow and dashboard
Writing guides and documentation for the knowledge base
Managing the support team and responding within 24 hours
Running usability tests and prioritizing the product backlog
Handling dispute resolution and complex customer cases
To better understand how listings work, users can also visit our internal page: Sell Your Products.
Metrics and Deliverables
Éloïse works with measurable goals to upgrade the Product & Client Experience at Circularia, including:
Onboarding completion rate
Average response time (<24h)
Net Promoter Score (NPS)
Repeat buyer rate and churn reduction
Monthly user interviews and quarterly satisfaction surveys
Practical Initiatives Led by Éloïse
One of her most impactful initiatives is the creation of a pre-filled listing template. This template automatically retrieves data from the intake form and reduces seller time-to-list by 50%, while increasing active seller rates by 25%.